Complaints and Feedback

Your Feedback is Important to Us

All complaints and feedback are confidential and are treated in accordance with the TAG 5 confidentiality policy and complaints policy. Please contact us to request a copy of these policies.


Complaints and Feedback can be submitted in the following ways:

    • Filling out the online form provided below
    • Downloading, printing and filling out the Complaints and Feedback PDF and emailing it to [email protected]
    • Phoning Head Office: (07) 3036 2852
    • By mailing your form to: 3/250 Orange Grove Road Salisbury QLD 4107


If your complaint is unresolved by TAG 5, contact can be made to the following:

    • NDIS Quality & Safeguards Commission – Phone 1800 035 544 or TTY on 133677
    • Complete an online complaint form via the NDIS Website
    • Use National Relay Service and ask for 1800 035 544


If you have further questions or require assistance, please contact us and we will guide you through our complaints and feedback process.

TAG 5 Online Complaints and Feedback Form



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